Customer Success Analyst • Mid-Level

Who you are

You are a Customer Success Analyst with a strong focus on integrating operational excellence with strategic evolution. You have a knack for harmonizing practical execution with systemic design, allowing you to proactively engineer durable solutions that create sustained value across your entire scope. Your analytical mindset enables you to understand customer needs deeply and translate them into actionable insights. You thrive in environments where you can influence outcomes and drive positive change for customers. You are committed to delivering exceptional customer experiences and understand the importance of financial wellness in today's retail landscape.

What you'll do

In this role, you will be responsible for analyzing customer data to identify trends and insights that can enhance the Afterpay experience. You will collaborate with cross-functional teams to implement strategies that improve customer satisfaction and retention. Your work will involve developing metrics to measure success and reporting on the effectiveness of customer success initiatives. You will also engage with customers to gather feedback and understand their needs, ensuring that Afterpay continues to meet and exceed expectations. Your contributions will play a crucial role in shaping the future of customer engagement at Block.

What we offer

At Block, you will be part of a mission-driven team that is transforming the way customers manage their spending. We offer a collaborative work environment where your ideas are valued and your contributions make a real impact. You will have opportunities for professional growth and development, as well as access to resources that support your career advancement. Join us in our commitment to creating a more accessible and sustainable financial system for everyone.