About Box
Secure content management for modern enterprises
Key Highlights
- Over 100,000 enterprise customers including IBM & Microsoft
- Headquartered in Redwood City, CA with 1,000+ employees
- 100% paid maternity leave for 20 weeks, 12 weeks for paternity
- Flexible hybrid work model with generous PTO policies
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
🎁 Benefits
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
🌟 Culture
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Overview
Box is hiring a Senior IT Support Engineer I to provide technical services and support to employees worldwide. You'll be involved in desktop and audio video support, new hire onboarding, and advanced application configuration. This role requires strong technical skills and experience in IT support.
Job Description
Who you are
You have a strong background in IT support, with experience in providing technical assistance to end users. Your expertise includes troubleshooting desktop and audio video issues, ensuring that employees have the tools they need to succeed. You are skilled in onboarding new hires, guiding them through the setup process, and configuring applications to meet their needs. You understand the importance of delivering excellent customer service and are committed to resolving issues efficiently.
You thrive in a collaborative environment, working closely with other IT professionals to enhance the overall user experience. Your communication skills allow you to explain technical concepts to non-technical users, ensuring they feel supported and informed. You are proactive in identifying potential issues and implementing solutions before they escalate, contributing to a smooth operational workflow.
What you'll do
As a Senior IT Support Engineer I at Box, you will be responsible for providing comprehensive technical support to employees across the globe. You will handle desktop support requests, ensuring that all hardware and software issues are resolved promptly. Your role will involve configuring audio video equipment for meetings and events, ensuring that all technology functions seamlessly.
You will play a key role in the onboarding process for new hires, guiding them through the setup of their workstations and applications. This includes providing training on the tools and resources available to them, helping them acclimate to the company culture and technology environment. You will also be involved in advanced application configuration, tailoring software solutions to meet the specific needs of different teams.
In addition to your technical responsibilities, you will collaborate with other IT team members to identify areas for improvement in support processes. You will contribute to the development of documentation and training materials, ensuring that knowledge is shared across the team. Your insights will help shape the future of IT support at Box, as you work to enhance the overall employee experience.
What we offer
At Box, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technology in a supportive environment that encourages continuous learning. Join us in transforming how organizations manage content and collaborate effectively.
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