It Support • Mid-Level

Who you are

You have a solid background in IT support, with experience in providing technical assistance to end-users. You understand the importance of effective communication and are skilled at troubleshooting various hardware and software issues. Your ability to work collaboratively with teams ensures that you can deliver exceptional support to all employees.

You are familiar with desktop and audio video support, and you have experience in onboarding new hires, ensuring they have the necessary tools and access to perform their roles effectively. Your attention to detail and organizational skills help you manage multiple tasks efficiently.

What you'll do

As an IT Support Engineer II at Box, you will be responsible for providing technical support to employees across the globe. You will assist with desktop support, ensuring that all hardware and software issues are resolved promptly. Your role will involve configuring advanced applications and providing event support as needed.

You will play a key role in the onboarding process for new hires, helping them set up their workstations and ensuring they have access to the necessary tools and resources. Your expertise will be crucial in maintaining a smooth workflow and enhancing the overall employee experience.

What we offer

At Box, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and contribute to the success of our platform.

We encourage you to apply even if your experience doesn't match every requirement. Join us in transforming how organizations manage their content and workflows.