About Cabify
Sustainable ridesharing for a better urban future
Key Highlights
- Raised $493.8 million in funding
- Headquartered in Ciudad Jardín, Madrid, Spain
- Over 1,000 employees across multiple countries
- Offers customized transportation solutions with flexible payment options
Cabify is a leading ridesharing mobile app headquartered in Ciudad Jardín, Madrid, Spain, with over 1,000 employees. The company has raised $493.8 million in funding and serves customers across Spain and Latin America, providing eco-friendly transportation solutions that prioritize community welfare...
🎁 Benefits
Cabify offers a flexible work environment with remote, on-site, or hybrid positions available. Employees enjoy 22 vacation days plus 2 extra days for ...
🌟 Culture
Cabify's culture is centered around sustainability and efficient urban practices. The company is committed to reducing traffic congestion and its envi...
Overview
Cabify is hiring a Gerente de planificación y control - Contact Center to lead workforce management and improve operational efficiency. This role is based in Bogotá, Colombia.
Job Description
Who you are
You have extensive experience in planning and control within a contact center environment — you've successfully managed teams and optimized processes to enhance service delivery. Your leadership skills enable you to inspire and motivate your team, fostering a positive work culture that drives performance. You are adept at analyzing data to inform decision-making and improve operational efficiency, ensuring that resources are allocated effectively to meet business objectives.
You possess strong communication skills, allowing you to collaborate effectively with cross-functional teams and stakeholders. Your ability to navigate complex challenges and implement strategic initiatives makes you a valuable asset to any organization. You are passionate about improving customer experiences and are committed to achieving operational excellence.
What you'll do
In this role, you will oversee the planning and control functions of the contact center, ensuring that workforce management processes are efficient and effective. You will lead a team of professionals, providing guidance and support to help them achieve their goals. Your responsibilities will include analyzing performance metrics, identifying areas for improvement, and implementing strategies to enhance service delivery.
You will collaborate with various departments to align operational objectives with overall business goals, ensuring that the contact center operates smoothly and efficiently. Additionally, you will be responsible for developing and maintaining operational policies and procedures that promote best practices within the team. Your leadership will be crucial in driving continuous improvement initiatives and fostering a culture of accountability and excellence.
What we offer
Cabify offers a dynamic work environment where you can make a real impact on the future of urban mobility. We provide opportunities for professional growth and development, along with a supportive team culture. You will enjoy benefits such as a permanent contract, employee discounts, and personal development programs. We also ensure that you have all the necessary equipment to succeed in your role, along with complimentary coffee to keep you energized throughout the day.
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