Customer Operations • Mid-Level

Who you are

You have experience in logistics operations, ensuring timely deliveries and efficient resource management. You are skilled in monitoring operations in real-time and adept at using technology to track and optimize routes. Your problem-solving abilities allow you to manage operational incidents effectively, minimizing impact on service delivery.

You excel in communication, coordinating with drivers and internal teams to provide clear instructions and updates. You are proactive in optimizing routes and resources, collaborating with planning teams to enhance operational efficiency. Your analytical mindset helps you supervise KPIs and implement corrective actions to meet performance objectives.

You are a natural leader, capable of motivating and guiding a team of controllers to achieve operational excellence. You understand the importance of customer experience and are committed to providing timely and accurate information to both internal and external clients.

What you'll do

In this role, you will monitor logistics operations in real-time, ensuring compliance with delivery and collection timelines. You will manage operational incidents, resolving issues promptly and adjusting operations as necessary to minimize disruptions. Your responsibilities will include coordinating with drivers, providing them with instructions, and adjusting routes based on real-time data.

You will work closely with planning teams to optimize routes and resources, aiming to maximize operational efficiency. Additionally, you will supervise key performance indicators (KPIs) and take corrective actions to ensure that performance objectives are met. You will manage multiple services, including cargo transport, express messaging, and cross-docking, ensuring the successful execution of each service.

You will also be responsible for maintaining clear communication with internal and external clients, providing them with up-to-date information regarding the status of shipments. Your leadership skills will be essential in motivating your team and fostering a collaborative work environment.

What we offer

Cabify offers a competitive salary and an indefinite contract. You will enjoy additional benefits such as a wellness bonus for medical expenses or shopping, seven extra paid days off per year, and a hybrid work model. We also host fun events for team bonding and provide a monthly credit for use in our Cabify app. Join us and develop your talent in a supportive environment.