About Canonical
Empowering the world with open-source software
Key Highlights
- Developers of Ubuntu, used by millions globally
- Headquartered in London with a remote-first policy
- Serves enterprise clients like Google and Microsoft
- Privately held with significant funding from various investors
Canonical Ltd., headquartered in London, is the driving force behind Ubuntu, one of the world's most popular open-source operating systems. With a focus on cloud computing, IoT, and container orchestration, Canonical serves a diverse range of clients, including major enterprises like Google and Micr...
🎁 Benefits
Canonical offers competitive salaries, equity options, generous PTO policies, and a remote-first work environment, allowing employees to work from any...
🌟 Culture
Canonical promotes a remote-friendly culture that values open-source contributions and encourages innovation. The company emphasizes transparency and ...
Skills & Technologies
Overview
Canonical is hiring a Linux Desktop Support Engineer to provide technical support to employees and customers in their London office. You'll work with Linux and Ubuntu to resolve technical issues and facilitate AV support for office events.
Job Description
Who you are
You are an entry-level Linux Engineer with a passion for technology and customer success. You have a strong understanding of Linux systems and are eager to learn and grow in a supportive environment. You enjoy problem-solving and are committed to delivering outstanding technical support to users.
You thrive in collaborative settings and are excited about the opportunity to work with a diverse team at Canonical. Your communication skills enable you to effectively assist both employees and customers, ensuring their technical needs are met. You are adaptable and ready to take on challenges as they arise, contributing positively to the team dynamic.
What you'll do
In this role, you will be responsible for delivering technical support to Canonical's employees and customers. You will manage your cases from problem qualification to full resolution, ensuring that issues are addressed promptly and effectively. When necessary, you will collaborate with senior engineers to transfer cases or seek additional assistance.
You will also facilitate AV support for office conferences and events, ensuring that all technical aspects run smoothly. Your role will involve troubleshooting and resolving technical issues related to Linux and Ubuntu systems, providing a high level of customer service throughout the process.
What we offer
Canonical offers a unique opportunity to kickstart your career in a leading open-source software company. You will work in a dynamic environment with a focus on collaboration and innovation. The company values diversity and is committed to creating an inclusive workplace where everyone can thrive. You will have the chance to learn from experienced professionals and develop your skills in Linux and customer support.
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