Technical Support • Entry-Level

Who you are

You are a highly curious individual with a strong technical aptitude who enjoys investigating complex systems and explaining technical concepts clearly. You have a genuine desire to learn and a customer-centric mindset, which allows you to empathize with users while troubleshooting their issues. Your analytical problem-solving skills enable you to drive efficient, high-quality resolutions, ensuring customer satisfaction. You thrive in a fast-paced environment and are committed to continuous improvement in support operations.

What you'll do

As a Technical Support Agent at CaptivateIQ, you will be a key technical resource for our customers, troubleshooting complex issues related to our sales performance management platform. You will ensure data accuracy and contribute to the continuous improvement of our support operations. Your role will involve collaborating with various teams to resolve customer inquiries and provide insights that enhance the user experience. You will also be responsible for documenting solutions and sharing knowledge with your team to foster a culture of learning and growth.

What we offer

CaptivateIQ offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a talented, fast-growing team committed to solving impactful problems in sales performance management. We provide opportunities for professional development and encourage you to apply even if your experience doesn't match every requirement. Join us in transforming the way companies manage their sales performance and make a difference in the industry.