About Carvana
The online car buying experience redefined
Key Highlights
- Public company (NYSE: CVNA) with a $2.5B valuation
- Sold over 1 million vehicles since inception
- Operates in 300+ markets across the U.S.
- Headquartered in Tempe, Arizona
Carvana is a leading online used car retailer headquartered in Tempe, Arizona, revolutionizing the car buying experience with its innovative platform. Founded in 2012, Carvana has sold over 1 million vehicles and operates in 300+ markets across the United States. The company went public in 2017 and ...
🎁 Benefits
Carvana offers competitive salaries, stock options, unlimited PTO, and a remote-friendly work policy. Employees also benefit from comprehensive health...
🌟 Culture
Carvana fosters a customer-centric culture focused on transparency and convenience in the car buying process. The company values innovation and encour...
Customer Operations • Entry-Level
Overview
Carvana is seeking a Service Advisor to be the primary point of contact for service customers. You'll guide them through the maintenance and repair process, ensuring an exceptional customer experience. This role requires a detail-oriented individual with a strong work ethic.
Job Description
Who you are
You are detail-oriented and have a strong work ethic — you take pride in providing exceptional customer service and ensuring that every customer feels valued and understood. You have a passion for automotive care and are eager to help customers navigate their vehicle maintenance and repair needs. You thrive in a fast-paced environment and enjoy being the go-to person for customer inquiries and concerns.
You possess excellent communication skills — you can clearly document customer issues and effectively advise them on recommended services based on OEM guidelines and technician findings. You are a team player who enjoys collaborating with technicians to ensure that customers receive the best possible service.
What you'll do
As a Service Advisor, you will greet customers in a friendly and professional manner upon their arrival. You will consult with customers to understand their vehicle concerns and document these issues on Repair Orders (ROs). Your role will involve advising customers on recommended services and maintenance, ensuring they are informed and comfortable with the process. You will act as a liaison between customers and technicians, facilitating communication and ensuring that all parties are aligned on service expectations.
You will also be responsible for following up with customers after service to ensure their satisfaction and address any further questions or concerns they may have. Your goal is to create a no-hassle, better car buying experience that reflects Carvana's commitment to quality, trust, and care.
What we offer
At Carvana, we offer a supportive work environment where you can grow your skills and advance your career in the automotive industry. You will be part of a team that values integrity and customer satisfaction, and you will have the opportunity to make a real impact on the customer experience. We encourage you to apply even if your experience doesn't match every requirement — we believe in fostering talent and providing opportunities for growth.
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