Operations Manager • Lead

Who you are

You have a proven track record in operations management, ideally with experience in a fast-paced environment. Your leadership skills shine as you mentor and develop team members, fostering a collaborative atmosphere. You thrive on challenges and are willing to roll up your sleeves to get the job done, demonstrating a hands-on approach to problem-solving. You understand the importance of customer satisfaction and are committed to creating a hassle-free experience for clients. Your unique perspective and personality contribute to a diverse team dynamic, enhancing the overall workplace culture.

Desirable

Experience in the automotive industry or a related field would be a plus, as would familiarity with market operations and logistics. You are adaptable and can juggle multiple projects while maintaining a focus on quality and efficiency. A background in customer service or advocacy can also be beneficial in this role, as it aligns with Carvana's mission to prioritize customer satisfaction.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, overseeing all activities related to market launch and operations. You will coordinate with various departments to ensure smooth operations and effective communication across teams. Your role will involve managing team performance, setting goals, and providing guidance to team members to help them achieve their objectives. You will also be tasked with identifying areas for improvement and implementing strategies to enhance operational efficiency. Collaboration with other leaders in the organization will be key to driving success and achieving company goals.

You will engage with customers directly, ensuring their needs are met and addressing any concerns that arise during the buying or selling process. Your ability to foster relationships with customers and team members alike will be crucial in maintaining a positive and productive environment. You will also be responsible for training new team members, sharing your knowledge and expertise to help them integrate smoothly into the team.

What we offer

At Carvana, we pride ourselves on our unique company culture that values diversity and inclusion. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that is dedicated to transforming the car buying experience, making it easier and more enjoyable for our customers. Join us in our mission to revolutionize the automotive industry and make a meaningful impact on people's lives.