Product Manager • Mid-Level

Who you are

You have a strong background in product management, ideally with experience in AI-driven technologies and customer support systems. You understand the importance of user experience and have a knack for translating complex technical concepts into actionable product strategies. Your ability to collaborate with cross-functional teams, including engineering and design, sets you apart as a leader in your field. You are data-driven and comfortable using analytics to inform product decisions, ensuring that your initiatives align with business goals.

You possess excellent communication skills, enabling you to articulate product vision and strategy to stakeholders at all levels. Your experience in managing product roadmaps and prioritizing features based on user feedback and market trends is essential. You thrive in fast-paced environments and are adept at navigating ambiguity, making you a valuable asset to any team.

Desirable

Experience with conversational AI technologies or platforms is a plus, as is familiarity with CRM systems. A background in the automotive industry or e-commerce can provide additional context to your role, helping you understand the unique challenges and opportunities in this space.

What you'll do

As a Product Manager at Carvana, you will own the product strategy for our Conversational AI initiatives, focusing on enhancing customer support across various channels such as chat, email, SMS, and voice. You will collaborate closely with engineering teams to develop and implement AI-driven solutions that improve customer interactions and streamline support processes. Your role will involve conducting user research to identify pain points and opportunities for improvement, ensuring that our products meet the needs of our customers.

You will define success metrics for your products and analyze performance data to inform future iterations. Working with design teams, you will ensure that user interfaces are intuitive and engaging, enhancing the overall customer experience. You will also coordinate with marketing to communicate product features and benefits effectively, driving user adoption and satisfaction.

In addition, you will participate in sprint planning and backlog grooming sessions, ensuring that the development team is aligned with product goals. Your ability to balance short-term wins with long-term strategic initiatives will be crucial in driving the success of our Conversational AI products.

What we offer

At Carvana, we offer a dynamic work environment where innovation is at the forefront of our mission. You will have the opportunity to work with cutting-edge technologies and contribute to a rapidly growing company that is reshaping the automotive retail landscape. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the way customers buy and sell cars, and make a meaningful impact in the industry.