Team Lead • Lead

Who you are

You have a proven track record in operations management, demonstrating your ability to lead teams and drive performance in a fast-paced environment. Your experience includes mentoring and developing team members, ensuring that everyone is aligned with the company's mission of customer satisfaction. You thrive in a collaborative setting, bringing unique perspectives that contribute to a diverse and inclusive workplace. You are adaptable and willing to step in wherever needed, showcasing your commitment to the team's success. Your strong communication skills enable you to effectively interact with various stakeholders, ensuring that operations run smoothly and efficiently.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, overseeing all aspects of operations from market launch to daily management. You will lead a team of Customer Advocates, ensuring they are equipped to provide exceptional service to our customers. Your role will involve juggling multiple projects, from operational improvements to team development initiatives. You will collaborate closely with other departments to align strategies and enhance the customer experience. Your leadership will be crucial in fostering a positive team culture, where every member feels valued and empowered to contribute.

What we offer

At Carvana, we offer a unique work environment that prioritizes team collaboration and individual growth. You will have the opportunity to work with a diverse group of talented individuals who are passionate about transforming the car buying experience. We provide competitive compensation and benefits, along with opportunities for professional development. Join us in our mission to create a hassle-free car buying experience that puts customer satisfaction at the forefront.