About Celonis
Transforming inefficiencies into operational excellence
Key Highlights
- Headquartered in World Trade Center, New York, NY
- Raised $1.8 billion in Series D funding
- Over 1,000 employees dedicated to process mining and execution management
- Significant uptake across industries like supply chain and manufacturing
Celonis, headquartered at the World Trade Center in New York, NY, specializes in execution management and process mining solutions. With over 1,000 employees, the company has raised $1.8 billion in funding and serves a diverse range of industries including supply chain, manufacturing, and business i...
🎁 Benefits
Celonis offers competitive health and wellbeing benefits for employees and their families, along with Restricted Stock Options (RSUs) that allow emplo...
🌟 Culture
Celonis fosters a unique culture rooted in process mining and execution management, emphasizing data-driven decision-making. The company values innova...
Skills & Technologies
Overview
Celonis is seeking a Mid-Level Customer Support professional to provide technical assistance for their Process Intelligence software. You'll work closely with customers and partners to resolve product-related issues. This role requires expertise in technical support and a desire to grow within the organization.
Job Description
Who you are
You have experience in technical support and are eager to become an expert in Celonis Process Intelligence Software. You understand the challenges organizations face when deploying software and are skilled at diagnosing and resolving product-related issues. You thrive in a collaborative environment, forming the interface between customers, partners, and internal teams.
You are detail-oriented and possess strong communication skills, allowing you to effectively interact with customers and provide them with the support they need. You are motivated to grow within the Customer Support organization and contribute to its success in the Raleigh office.
Desirable
Experience with SaaS products and familiarity with cloud-based systems would be advantageous. A background in process intelligence or related fields is a plus, as is a proactive approach to problem-solving and customer engagement.
What you'll do
In this role, you will provide 2nd Level Support for customers using Celonis On-Premise and Intelligent Business Cloud products. You will be the named technical contact for Premium Support Customers, ensuring their inquiries are addressed promptly and effectively. Your responsibilities will include accepting, qualifying, and driving technical support cases to resolution, collaborating with various teams to enhance customer satisfaction.
You will engage with customers to understand their needs and challenges, providing tailored solutions and guidance on best practices for using Celonis products. Your role will involve troubleshooting technical issues, documenting solutions, and contributing to the knowledge base to improve future support efforts.
You will also participate in training sessions and workshops to enhance your knowledge of Celonis products and support processes, ensuring you remain up-to-date with the latest features and functionalities. Your contributions will help shape the customer support experience and drive the success of our clients.
What we offer
Celonis offers a dynamic work environment where you can grow your skills and advance your career in customer support. You will have the opportunity to work with a talented team of professionals dedicated to providing exceptional service to our customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
We provide comprehensive training and development programs to help you succeed in your role and advance within the organization. Our culture promotes collaboration, innovation, and a commitment to excellence, making it an exciting place to work.
Join us at Celonis and be part of a company that is transforming the way organizations leverage data and intelligence to drive productivity and efficiency.
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