About Celonis
Transforming inefficiencies into operational excellence
Key Highlights
- Headquartered in World Trade Center, New York, NY
- Raised $1.8 billion in Series D funding
- Over 1,000 employees dedicated to process mining and execution management
- Significant uptake across industries like supply chain and manufacturing
Celonis, headquartered at the World Trade Center in New York, NY, specializes in execution management and process mining solutions. With over 1,000 employees, the company has raised $1.8 billion in funding and serves a diverse range of industries including supply chain, manufacturing, and business i...
🎁 Benefits
Celonis offers competitive health and wellbeing benefits for employees and their families, along with Restricted Stock Options (RSUs) that allow emplo...
🌟 Culture
Celonis fosters a unique culture rooted in process mining and execution management, emphasizing data-driven decision-making. The company values innova...
Overview
Celonis is hiring an IT Service Engineer to ensure seamless IT operations across the company. You'll provide hands-on support for macOS and Windows environments, troubleshooting various IT-related issues. This role requires experience in IT support and a willingness to work in a shift-based model.
Job Description
Who you are
You are an experienced IT professional with a strong background in providing technical support in both macOS and Windows environments. You thrive in a collaborative setting and are adept at troubleshooting hardware, software, and network issues. Your hands-on expertise allows you to resolve IT-related issues efficiently, ensuring that employees have the support they need to perform their roles effectively. You are comfortable working in a shift-based support model, understanding the importance of global coverage for timely assistance. You possess excellent communication skills, enabling you to act as the first point of contact for IT support requests and to collaborate effectively with the global IT Service Team.
Desirable
Experience with video conferencing systems such as Zoom and MS Teams is a plus. Familiarity with managing onboarding processes for new employees will enhance your ability to contribute to the team. A proactive approach to learning and adapting to new technologies will help you excel in this role.
What you'll do
As an IT Service Engineer at Celonis, you will be responsible for ensuring seamless IT operations across the company. You will act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary. Your role will involve providing hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues. You will collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance. Additionally, you will install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems, network printers, and video conferencing systems. You will also manage the onboarding process for new employees, ensuring they have the necessary tools and access to perform their jobs effectively.
What we offer
At Celonis, you will be part of a dynamic and international workplace that values innovation and collaboration. We offer competitive compensation and opportunities for professional growth within the company. You will have the chance to work with cutting-edge technology in the field of Process Intelligence, contributing to our mission of unlocking productivity through AI and data. Our culture encourages continuous learning and development, and we support our employees in achieving their career goals. Join us in making a significant impact in the world of SaaS and IT services.
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