About Celonis
Transforming inefficiencies into operational excellence
Key Highlights
- Headquartered in World Trade Center, New York, NY
- Raised $1.8 billion in Series D funding
- Over 1,000 employees dedicated to process mining and execution management
- Significant uptake across industries like supply chain and manufacturing
Celonis, headquartered at the World Trade Center in New York, NY, specializes in execution management and process mining solutions. With over 1,000 employees, the company has raised $1.8 billion in funding and serves a diverse range of industries including supply chain, manufacturing, and business i...
🎁 Benefits
Celonis offers competitive health and wellbeing benefits for employees and their families, along with Restricted Stock Options (RSUs) that allow emplo...
🌟 Culture
Celonis fosters a unique culture rooted in process mining and execution management, emphasizing data-driven decision-making. The company values innova...
Overview
Celonis is seeking an IT Service Engineer to ensure seamless IT operations across the company. You'll provide hands-on support for macOS and Windows environments, troubleshooting various IT-related issues. This role requires experience in IT support and a willingness to work in a shift-based support model.
Job Description
Who you are
You are an experienced IT professional with hands-on expertise in both macOS and Windows environments. You thrive in a fast-paced, international workplace and are eager to support your colleagues by resolving IT-related issues efficiently. Your strong troubleshooting skills enable you to act as the first point of contact for IT support requests, ensuring that employees receive timely assistance. You are adaptable and willing to work in a shift-based support model to provide global coverage. Your collaborative nature allows you to work effectively with the global IT Service Team, contributing to a seamless IT experience for all employees.
What you'll do
As an IT Service Engineer at Celonis, you will be responsible for ensuring seamless IT operations across the company. You will act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary. Your role will involve providing hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues. You will collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance. Additionally, you will install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems, network printers, and video conferencing systems like Zoom and MS Teams. You will also manage the onboarding process for new employees, ensuring they have the necessary tools and access to perform their roles effectively.
What we offer
At Celonis, you will be part of a dynamic team that is dedicated to unlocking productivity through innovative technology. We offer a collaborative work environment where your contributions will directly impact the success of our IT operations. You will have the opportunity to grow your skills and advance your career in a rapidly expanding SaaS company. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to place AI, data, and intelligence at the core of business processes.
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