Technical Support • Senior

Who you are

You have a strong background in technical support, ideally with experience in a SaaS environment. You are eager to become a deep technical expert in Celonis infrastructure and software, and you thrive in a customer-focused role. Your problem-solving skills are top-notch, allowing you to diagnose and resolve complex technical issues effectively. You possess excellent communication skills, enabling you to serve as a crucial interface between customers and internal teams. You are detail-oriented and committed to driving continuous improvement in support operations. You understand the importance of adhering to ITSM processes and KPIs in a support role.

What you'll do

As a Senior Technical Support Engineer at Celonis, you will provide 2nd Level technical support for customer issues across the Celonis Systems & Products. You will take ownership of complex cases, accepting, qualifying, driving, and resolving them according to established processes. Your role will involve performing analysis, diagnosis, and recovery of complex technical issues, ensuring that customers receive timely and effective solutions. You will collaborate closely with the Value Engineering & Delivery, Development, and Product Management organizations to enhance the overall customer experience. Your contributions will be vital in maintaining high standards of customer satisfaction and operational efficiency.

What we offer

At Celonis, you will be part of a dynamic team that is dedicated to unlocking productivity through Process Intelligence technology. We offer a supportive work environment where you can grow your technical expertise and contribute to innovative solutions. You will have the opportunity to work with a diverse range of customers and partners, enhancing your professional network and experience in the SaaS industry. We value continuous learning and provide resources to help you develop your skills further. Join us in making a significant impact in the world of business processes.