Technical Support • Senior

Who you are

You have a strong background in technical support, ideally with experience in cloud-native technologies. You excel at problem-solving on the fly and are passionate about server upkeep and relational data analysis. Your ability to communicate effectively with customers and understand their needs is crucial in this role. You thrive in a collaborative environment and are eager to contribute to a team that is transforming the insurance industry. You are comfortable working independently and are committed to delivering exceptional service to clients.

What you'll do

As a Senior Technical Support Engineer at BriteCore, you will be responsible for providing top-notch support to our customers, helping them navigate our software platform effectively. You will troubleshoot technical issues, ensuring that our clients can manage their policies, billing, and claims seamlessly. Your role will involve collaborating with the technical services team to enhance customer satisfaction and improve our service offerings. You will also be expected to document solutions and share knowledge with your team to foster continuous improvement.

What we offer

BriteCore offers a dynamic and inclusive work environment where you can grow both personally and professionally. You will have the opportunity to work with talented individuals who are passionate about transforming the insurance industry. This is a long-term Independent Contractor position, allowing for flexibility while being part of a forward-thinking company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.