Service Delivery Manager • Mid-Level

Who you are

You have a strong background in customer relationship management and service delivery, with a proven track record of ensuring client satisfaction and successful program execution. Your experience in managing support programs has equipped you with the skills to proactively address customer needs and foster long-term partnerships. You are adept at navigating complex customer environments and can effectively communicate with various stakeholders to align on goals and expectations.

You possess excellent organizational skills, allowing you to manage multiple priorities and projects simultaneously. Your ability to analyze customer feedback and service metrics enables you to identify areas for improvement and implement effective solutions. You are a team player who thrives in collaborative environments and enjoys working with cross-functional teams to enhance service delivery.

What you'll do

As a Service Delivery Manager at ChargePoint, you will be responsible for overseeing the support relationship with priority customers, ensuring that their needs are met and that they receive the highest level of service. You will proactively engage with clients to understand their requirements and expectations, facilitating communication between them and internal teams to deliver tailored solutions. Your role will involve monitoring service performance metrics and customer satisfaction levels, using this data to drive continuous improvement initiatives.

You will collaborate closely with the Senior Director of Service Delivery Management to develop strategies that enhance customer engagement and retention. Your responsibilities will include conducting regular check-ins with clients, addressing any issues that arise, and ensuring that all service commitments are fulfilled. You will also play a key role in onboarding new customers, guiding them through the initial setup process and providing ongoing support as they integrate ChargePoint's solutions into their operations.

What we offer

At ChargePoint, you will be part of a mission-driven organization that is at the forefront of the electric mobility revolution. We offer a supportive work environment that encourages innovation and collaboration. You will have the opportunity to contribute to a sustainable future while developing your skills and advancing your career in a rapidly growing industry. We value diversity and inclusion, and we are committed to creating a workplace where everyone can thrive.