Delivery Manager • Mid-Level

Who you are

You have a strong background in project management and are skilled at overseeing service delivery processes. Your experience includes working with clients to develop tailored service strategies that meet their unique needs. You excel at building relationships and communicating effectively with both customers and internal teams, ensuring that everyone is aligned on project goals and expectations.

You understand the importance of quality oversight in service delivery and are committed to adhering to best practices. Your ability to capture and report on key metrics allows you to identify upsell opportunities and enhance client satisfaction. You thrive in collaborative environments and enjoy working with diverse teams to achieve common objectives.

What you'll do

As a Services Delivery Manager at Snowflake, you will be responsible for managing the operational relationship with assigned clients. This includes creating, implementing, and tracking relationship roadmaps to ensure client satisfaction and service quality. You will oversee key client projects, communicating effectively with project team members and stakeholders about status, issues, and risks.

You will also drive new service opportunities by collaborating with both customers and internal stakeholders. Your role will involve interacting with senior stakeholders to identify areas for improvement in service delivery. You will assist in the creation and execution of the overall vision for service delivery, ensuring that client applications are well designed and scalable to meet their business needs.

What we offer

At Snowflake, we foster a culture of impact, innovation, and collaboration. We encourage you to apply even if your experience doesn't match every requirement. Join us in empowering enterprises to achieve their full potential while advancing your own career in a dynamic environment.