Insights Analyst • Senior

Who you are

You have a strong background in data analysis and insights generation, with a focus on customer experience metrics. Your experience includes building and maintaining dashboards that provide actionable insights for business leaders. You are proficient in using tools like Gainsight and Salesforce to track and analyze customer behavior, risk, and churn.

You possess excellent communication skills, allowing you to convey complex data insights to stakeholders effectively. You are detail-oriented and have a knack for identifying trends and patterns in data that can drive business decisions. Your ability to improve self-serve capabilities means you can streamline reporting processes, giving teams more time to focus on insights and actions.

What you'll do

In this role, you will be responsible for generating regular insights around risk and churn within the business. You will build and maintain dashboards that serve as leading indicators of success for our Customer Experience leaders. Your work will involve analyzing data from various sources to identify trends and provide actionable recommendations to improve customer retention and satisfaction.

You will collaborate closely with cross-functional teams to enhance self-serve capabilities, reducing the time spent on delivering reports. This will allow you to focus more on deriving insights and taking action based on your findings. Your analytical skills will be crucial in identifying areas for improvement and driving initiatives that enhance customer experience.

What we offer

Cision provides a dynamic work environment where your contributions directly impact the success of our customer experience initiatives. We offer competitive compensation and opportunities for professional growth within the organization. Join us to make a significant impact on how we understand and serve our customers better.