About Cloudbeds
Empowering hospitality businesses worldwide
Key Highlights
- Over 21,000 customers in 157 countries
- $82 million raised from PeakSpan Capital
- Awarded Best PMS and Best Hotel Booking Engine 2021
- Headquartered in San Diego, California
Cloudbeds is a leading hospitality management platform headquartered in San Diego, California, specializing in property management systems (PMS) and booking engines for hotels, hostels, B&Bs, and vacation rentals. With over 21,000 customers in 157 countries, Cloudbeds has raised $82 million in fundi...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible PTO, remote work opportunities, and a comprehensive health benefits package....
🌟 Culture
Cloudbeds fosters a remote-friendly culture that emphasizes collaboration and innovation, allowing employees to work from anywhere while focusing on d...
Overview
Cloudbeds is hiring a Post Sales Ops Specialist to bridge the gap between sales and successful onboarding of customers. You'll ensure timely kickoffs and proactive support for new clients. This role requires strong organizational skills and experience in customer operations.
Job Description
Who you are
You have a strong background in customer operations, ideally with experience in post-sales processes. You understand the importance of a seamless transition from sales to onboarding, ensuring that all prerequisites are met for new customers. Your organizational skills allow you to manage multiple tasks efficiently, and you thrive in a remote work environment.
You are proactive in identifying potential risks and are skilled at communicating with various teams to ensure that customers receive the support they need. Your ability to drive momentum towards first value for clients is a key strength, and you are comfortable coordinating schedules and outreach efforts to facilitate onboarding.
What you'll do
In this role, you will own the post-sale handoff and ensure that onboarding readiness is verified. You will verify closed-won details and ensure that all necessary prerequisites, such as billing setup and data readiness, are completed. You will also trigger outreach and coordinate scheduling to ensure that onboarding kickoffs happen on time.
You will drive momentum to first value by running structured outreach to newly closed customers, ensuring they progress quickly and receive proactive support. Additionally, you will handle downgrade and cancel requests, protecting revenue while improving the playbooks and processes behind your work.
What we offer
At Cloudbeds, you will be part of a completely remote team that is transforming the hospitality industry. We offer a collaborative work environment where you can work alongside global innovators to build AI-powered solutions. Join us in making a significant impact in the hospitality sector while enjoying the flexibility of remote work.
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