Customer Success • Mid-Level

Who you are

You have a deep understanding of the hospitality industry and can empathize with clients, stepping into their shoes to demonstrate how our system can simplify their operations. You are dedicated to providing exceptional service, treating clients with the same care you would offer a guest in a hotel. You possess strong communication skills, enabling you to convey complex information in an understandable way. You are adaptable and can tailor training sessions to meet the unique needs of each client, ensuring they feel confident using our platform. You thrive in a collaborative environment and enjoy working closely with a team that shares a common goal of enhancing client satisfaction. You are proactive in seeking feedback and continuously improving the onboarding process to enhance client experiences.

What you'll do

As an Onboarding Coach, you will play a crucial role in our Customer Onboarding Team, helping clients understand and utilize our hospitality management system effectively. You will conduct training sessions, guiding clients through the features of our platform and customizing the experience to fit their specific business needs. By asking insightful questions, you will uncover client requirements and ensure they leave the onboarding process with a comprehensive understanding of the system. You will collaborate with other team members to refine onboarding materials and processes, contributing to a seamless client experience. Your goal is to embody our motto of 'more reservations, happier guests' by ensuring clients are well-equipped to leverage our platform for their success. You will also gather client feedback to help inform product improvements and enhance overall satisfaction.

What we offer

At Cloudbeds, we offer a fully remote work environment, allowing you to collaborate with a diverse team of global innovators. You will have the opportunity to work in a fast-paced, dynamic industry that is transforming hospitality through technology. We provide a supportive culture that values teamwork and encourages professional growth. As part of our commitment to employee well-being, we offer competitive compensation and benefits, fostering a healthy work-life balance. Join us in making a significant impact in the hospitality sector and help shape the future of hotel management.