Technical Support • Senior

Who you are

You have a strong background in technical support, ideally with experience in application performance. You are curious and empathetic, committed to developing your skills and helping others. You thrive in a collaborative environment and enjoy solving complex problems for customers. You understand the importance of clear communication and can articulate technical concepts to non-technical stakeholders. You are adaptable and can manage multiple priorities in a fast-paced setting. You are passionate about technology and eager to learn about Cloudflare's innovative solutions.

What you'll do

In this role, you will be responsible for resolving complex technical issues related to application performance for Cloudflare's customers. You will work closely with the Customer Support Team to provide exceptional service and ensure customer satisfaction. You will analyze performance metrics and troubleshoot issues to improve application efficiency. You will collaborate with engineering teams to escalate and resolve technical challenges. You will also contribute to knowledge base articles and documentation to enhance the support process. Your role will involve direct interaction with customers, guiding them through troubleshooting steps and providing solutions.

What we offer

Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse team dedicated to building a better Internet. We provide a supportive culture that values inclusivity and personal development. You will enjoy a hybrid work schedule, allowing you to balance in-office collaboration with remote work flexibility. Join us in making a significant impact on the Internet landscape.