Technical Support Engineer • Mid-Level

Who you are

You are a curious and empathetic individual who thrives in a collaborative environment. You have a strong commitment to developing your skills and helping others, making you a valuable asset to the team. You understand the importance of customer satisfaction and are eager to support clients in optimizing their Internet applications.

You possess a proactive mindset and are ready to tackle challenges head-on. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You are adaptable and open to learning new technologies and methodologies to enhance your performance in the role.

What you'll do

As a Technical Support Engineer at Cloudflare, you will be responsible for assisting customers with application performance issues. You will work closely with the Customer Support Team to troubleshoot and resolve technical problems, ensuring that clients receive timely and effective solutions. Your role will involve analyzing performance metrics and providing recommendations for optimization.

You will collaborate with engineering teams to relay customer feedback and contribute to product improvements. Your insights will help shape the development of new features and enhancements, ensuring that Cloudflare continues to meet the evolving needs of its users. You will also participate in training sessions to stay updated on the latest technologies and best practices in the industry.

What we offer

Cloudflare offers a dynamic work environment where you can grow your career while making a significant impact on the Internet landscape. You will have the opportunity to work with a diverse team of professionals who are passionate about building a better Internet. The company values inclusivity and encourages employees to bring their unique perspectives to the table.

In addition to a competitive salary, Cloudflare provides comprehensive benefits and opportunities for professional development. You will have access to resources that support your growth and learning, ensuring that you can advance your career while contributing to the company's mission.