Solutions Engineer

Who you are

You are a curious and empathetic individual who is committed to developing yourself and learning new skills. You understand the importance of building a diverse and inclusive team and are ready to contribute to Cloudflare's mission of creating a better Internet. You thrive in environments where you can engage with a variety of customers, from individual bloggers to Fortune 500 companies, and you are eager to help them succeed online.

Desirable

Experience in customer-facing roles or technical support would be beneficial, as well as a background in networking or web technologies. Familiarity with Cloudflare's services and products can set you apart, as you will be expected to understand how they protect and accelerate Internet applications.

What you'll do

As a Customer Solutions Engineer at Cloudflare, you will engage with customers to understand their needs and provide tailored solutions that leverage Cloudflare's extensive network. You will work closely with the engineering and product teams to ensure that customer feedback is integrated into product development. Your role will involve troubleshooting technical issues and providing guidance on best practices for using Cloudflare's services effectively.

You will also participate in training sessions and workshops to educate customers about Cloudflare's offerings, helping them to maximize the value they receive from the platform. Your ability to communicate complex technical concepts in an accessible manner will be crucial in this role.

What we offer

Cloudflare offers a supportive and inclusive work environment where you can grow your career. You will have access to resources for professional development and opportunities to learn from experienced colleagues. The company values diversity and encourages you to apply even if your experience doesn't match every requirement. You will be part of a mission-driven team that is dedicated to making the Internet a safer and more efficient place for everyone.