About Clutch
Transforming the used car buying experience in Canada
Key Highlights
- Headquartered in Downtown Yonge East, Toronto, ON
- $137.5 million raised in Series D funding
- Offers certified vehicles with home delivery and full Carfax reports
- Competes closely with Canada Drives in the Canadian market
Clutch is a leading online used car sales platform based in Downtown Yonge East, Toronto, ON, specializing in delivering certified vehicles directly to Canadian consumers. With $137.5 million raised in Series D funding, Clutch offers a comprehensive shopping experience that includes vehicle delivery...
🎁 Benefits
Clutch offers health and dental benefits from day one, a learning stipend for employee growth, and a flexible unlimited time off policy to promote wor...
🌟 Culture
Clutch fosters a culture focused on transparency and customer satisfaction, aiming to simplify the traditionally complex used car buying process. The ...
Overview
Clutch is hiring a Delivery Operations Specialist to enhance the customer experience in the car-buying process. You'll be the first point of contact for customers picking up or selling their vehicles. This role requires a customer-focused mindset and a commitment to delivering exceptional service.
Job Description
Who you are
You are a curious and driven individual who thrives in a customer-facing role. You understand the importance of creating a unique experience for each customer and are willing to go above and beyond to ensure satisfaction. Your strong communication skills allow you to connect with customers effectively, making their car-buying journey seamless and enjoyable.
You have a passion for innovation and growth, and you are excited about the opportunity to be part of a rapidly scaling team. You are adaptable and can handle the dynamic nature of the transportation and customer service industry. Your commitment to excellence aligns with Clutch's mission to reinvent the way people buy, sell, and own cars.
What you'll do
As a Delivery Operations Specialist, you will be the face of Clutch, welcoming customers as they pick up or sell their vehicles. You will ensure that each interaction is positive and memorable, contributing to the overall customer experience. Your role will involve coordinating vehicle deliveries and pickups, addressing customer inquiries, and providing support throughout the process. You will play a key role in maintaining Clutch's reputation for exceptional service and customer satisfaction.
You will work closely with various teams to streamline operations and enhance the delivery experience. Your insights and feedback will be valuable in identifying areas for improvement and innovation within the delivery process. You will also be responsible for ensuring that all operational procedures are followed, contributing to the efficiency and effectiveness of the team.
What we offer
Clutch offers a supportive and inclusive workplace where you can grow your career. You will have the opportunity to work with a team of dedicated professionals who are passionate about transforming the car-buying experience. We provide comprehensive training and development opportunities to help you succeed in your role. Additionally, you will enjoy competitive compensation and benefits, including health coverage starting from day one for permanent full-time employees. Join us in our mission to create a hassle-free car-buying experience for customers across Canada.
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