Complaints Analyst • Mid-Level

Who you are

You are someone who thrives in a challenging environment and is eager to contribute to a mission-driven company like Coinbase. With a strong belief in the power of crypto and blockchain technology, you are ready to tackle complex problems and make a meaningful impact. You actively seek feedback and are committed to personal and professional growth, understanding that collaboration with high-caliber colleagues is essential to success. You are prepared to engage in an intense work culture that demands excellence and resilience.

What you'll do

As a Complaints Analyst III, you will be responsible for accurately reviewing and responding to various types of complaints within established service levels. You will work closely with the Global Complaints team, which is divided into Consumer Complaints, Regulatory Complaints, and Litigation Support units. Your role will involve analyzing complaints, identifying trends, and providing insights to improve processes and customer satisfaction. You will also participate in team and company-wide offsites to foster collaboration and alignment, ensuring that you remain connected with your colleagues despite the remote nature of the role.

What we offer

At Coinbase, you will be part of a mission-driven organization that values economic freedom and innovation. You will have the opportunity to work remotely while also participating in in-person events throughout the year. The company supports your professional development and encourages you to leave your mark on the world through your work. You will be surrounded by talented individuals who are equally committed to building the future of the financial system.