About Tide
Empowering SMEs with tailored financial solutions
Key Highlights
- Over 1 million customers globally, 650,000 in the UK
- $410 million raised in funding to date
- Headquartered in the City of London, UK
- Offers a range of accountancy tools alongside business accounts
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
🎁 Benefits
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
🌟 Culture
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Overview
Tide is seeking a Senior Complaints Analyst to manage and resolve complaints from members and non-members regarding their products and services. This role requires strong communication skills and a commitment to customer satisfaction.
Job Description
Who you are
You have a strong background in customer service and complaint management, with experience in handling complex issues and ensuring customer satisfaction. You are detail-oriented and capable of investigating complaints thoroughly to identify root causes. Your communication skills are excellent, allowing you to interact effectively with complainants through various channels such as email and phone. You understand the importance of logging complaints accurately and managing them through the entire process. You are committed to improving customer experiences and are proactive in suggesting improvements based on feedback.
What you'll do
In this role, you will take ownership of complaints from start to finish, ensuring that all complaints are logged correctly in our complaints management system. You will investigate each complaint, identifying the root cause of issues and communicating findings to relevant stakeholders. You will engage with complainants through various channels, providing updates and resolutions in a timely manner. Your role will involve analyzing complaint trends and suggesting improvements to processes and services based on your findings. You will work closely with other teams to ensure that customer feedback is incorporated into product and service enhancements.
What we offer
At Tide, we offer a dynamic work environment where you can make a real impact on customer satisfaction. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional development and growth within the company. Our commitment to a fair and transparent recruitment process ensures that you will be treated with respect and consideration throughout your application journey.
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