About CommerceHub
Empowering retailers with seamless drop-ship solutions
Key Highlights
- Headquartered in Albany, New York
- Partners with major retailers like Walmart and Target
- Over $100 million raised in funding
- 251-1,000 employees in the tech and retail sectors
CommerceHub, headquartered in Albany, New York, provides a comprehensive drop-ship platform that enables retailers and brands to expand their product offerings. With a focus on high-volume drop-ship programs, CommerceHub partners with major retailers such as Walmart and Target, helping them optimize...
🎁 Benefits
Employees enjoy competitive salaries, stock options, flexible work arrangements, generous PTO policies, and comprehensive health benefits....
🌟 Culture
CommerceHub fosters a results-oriented culture that emphasizes data-driven decision-making and collaboration across teams. The company values innovati...
Customer Success • Entry-Level
Overview
CommerceHub is hiring a Client Success Associate to help retailer clients achieve their business goals and ensure a positive experience with their solutions. This role involves managing client relationships and driving product success.
Job Description
Who you are
You are a motivated individual with a passion for helping clients succeed. You understand the importance of building strong relationships and are eager to learn about the e-commerce landscape. Your ability to communicate effectively and collaborate with team members will be key to your success in this role. You are detail-oriented and can manage multiple tasks while keeping client goals in focus. You thrive in a remote work environment and are comfortable using various digital tools to engage with clients and colleagues.
What you'll do
As a Client Success Associate, you will manage key relationships with current Retailer Clients, ensuring they understand how to utilize the platform effectively. You will create and maintain joint success plans that align with your clients' goals, helping them stay engaged and focused on achieving their objectives. Your role will involve monitoring feature adoption and usage, advising clients on best practices, and providing training and enablement to drive product listing success. You will collaborate with the Retailer Client Success teams to solve routine issues and contribute to the overall success of the platform.
What we offer
At CommerceHub, we provide a supportive work environment that values collaboration and innovation. You will have the opportunity to work with a diverse team and contribute to the success of over 40,000 companies. We prioritize your professional growth and offer resources to help you develop your skills in client success and e-commerce. Join us in making a significant impact in the world of online retail.
Interested in this role?
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