About Pantheon
The WebOps platform for seamless website management
Key Highlights
- Headquartered in Chinatown, San Francisco, CA
- $196.8 million raised in Series D funding
- 201-500 employees with a focus on B2B and SaaS
- Serves clients like Mozilla and the University of California
Pantheon is a leading WebOps platform headquartered in Chinatown, San Francisco, CA, specializing in high-performance hosting for content-driven websites. With $196.8 million raised in Series D funding, Pantheon empowers marketing and development teams to manage and scale their websites effectively,...
🎁 Benefits
Pantheon offers a comprehensive healthcare benefits program, flexible time-off policies, and a monthly book and gym allowance. Employees enjoy a remot...
🌟 Culture
Pantheon fosters a culture of inclusivity and community engagement, with various Employee Resource Groups (PRGs) that promote connection and awareness...
Customer Success • Entry-Level
Skills & Technologies
Overview
Pantheon is hiring a Customer Success Associate to support renewals and account processes. You'll work closely with Customer Success Managers to enhance customer experiences and drive revenue retention. This role requires exceptional communication and analytical skills.
Job Description
Who you are
You have a strong foundation in customer success or operations, ideally with experience in a tech environment. Your exceptional written and verbal communication skills allow you to explain complex billing and contract terms simply and professionally. You possess an analytical mindset, enabling you to prioritize tasks effectively based on risk and value. You are detail-oriented and organized, ensuring smooth operational execution of renewals and account processes. You thrive in collaborative environments, acting as a bridge between customers, finance, and sales teams. You are eager to learn and grow within the Customer Success organization, contributing to the overall success of the team.
Desirable
Experience working specifically with WebOps, Hosting, or Developer Tools/Software is a plus. Familiarity with CPQ (Configure, Price, Quote) workflows will give you an edge in this role.
What you'll do
As a Customer Success Associate, you will own the operational execution of the renewal process, including managing order forms and rate cards. You will support Customer Success Managers by preparing pricing scenarios and assisting in negotiations with customers. Your role will involve analyzing renewal lists to prioritize based on risk and value, ensuring that high-priority accounts receive the attention they need. You will collaborate closely with various teams to streamline processes and enhance customer experiences. Your contributions will help drive revenue retention and expansion, making it easier for customers to do business with Pantheon. You will also be responsible for reporting on renewal metrics and providing insights to improve operational efficiency.
What we offer
Pantheon offers a dynamic work environment where you can grow your career in customer success. You will have the opportunity to work with a diverse range of clients, including well-known organizations, and contribute to their success through effective account management. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to empower organizations to manage their websites effectively and efficiently.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Pantheon.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success
Samsara is hiring a Customer Success Associate to work closely with top customers, advising on how to customize their solutions. This role requires strong communication skills and a collaborative mindset.
Customer Success
Datadog is hiring a Customer Success Associate to manage customer relationships and drive product adoption. You'll focus on ensuring a positive experience for a high volume of accounts. This role requires strong communication skills and familiarity with Datadog's solutions.
Customer Success
Datadog is hiring a Customer Success Associate to manage customer relationships and drive product adoption. You'll focus on ensuring a positive experience for a high volume of accounts. This role requires strong communication and customer advocacy skills.
Customer Success
Smartsheet is seeking a Customer Success Associate to manage customer accounts and ensure high satisfaction and retention. You'll be the primary contact for customers, providing guidance and resolving issues. This role requires strong communication skills and familiarity with Smartsheet.
Customer Success
Forma is hiring a Customer Success Associate to enhance employee benefits solutions for companies. You'll engage with clients to ensure satisfaction and effective use of the platform. This role is ideal for those looking to start their career in customer success.