About Complete
Empowering transparent compensation communication for teams
Key Highlights
- $4.2M raised in seed funding in 2022
- Headquartered in SoMa, San Francisco, CA
- Interactive offer letter product for candidates
- Total compensation understanding tool for employees
Complete is a compensation communication support platform based in SoMa, San Francisco, CA, focused on enhancing transparency in salary discussions. The company offers an interactive offer letter product for candidates and a tool for employees to understand their total compensation. With $4.2M in se...
🎁 Benefits
Complete offers competitive salaries, equity options, flexible remote work policies, and a generous PTO plan to support work-life balance....
🌟 Culture
Complete fosters a culture of transparency and collaboration, focusing on building a coherent compensation philosophy that aligns with its mission to ...
Customer Success Lead • Mid-Level
Overview
Complete is hiring a Customer Success Lead to enhance compensation transparency for companies. You'll work closely with engineering and product teams to ensure customer needs are met, utilizing tools like Excel and Notion. This role requires strong communication and project management skills.
Job Description
Who you are
You have a strong background in customer success, with experience leading teams and driving customer satisfaction. You understand the importance of compensation transparency and are passionate about helping organizations build fair and consistent compensation workflows. Your communication skills are top-notch, allowing you to effectively collaborate with various stakeholders, including engineering and product teams. You are comfortable using tools like Excel, Notion, and Slack for project management and communication, and you thrive in a high-autonomy environment where your contributions can make a real impact.
Desirable
Familiarity with compensation management systems or HR technology is a plus. You have a knack for data analysis and can leverage analytics to inform customer strategies. Experience in a startup environment is beneficial, as you are adaptable and ready to take on challenges in a fast-paced setting.
What you'll do
As the Customer Success Lead at Complete, you will be responsible for ensuring that our clients successfully implement and utilize our compensation infrastructure. You will work closely with customers to understand their needs and provide tailored solutions that enhance their compensation processes. Your role will involve training clients on our platform, gathering feedback to improve our offerings, and collaborating with the engineering and product teams to address customer needs effectively. You will also develop strategies to drive customer engagement and retention, ensuring that our clients see the value in our services.
What we offer
At Complete, we foster a culture of transparency and collaboration. You will have the opportunity to work with a talented team dedicated to rethinking compensation through innovative solutions. We offer competitive compensation and benefits, along with a flexible work environment that encourages personal and professional growth. Join us in making compensation transparency a reality for companies and their employees.
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