Team Lead • Lead

Who you are

You have a strong background in customer success and technical leadership, with experience in managing teams that span both pre-sales and post-sales disciplines. You understand the importance of maximizing customer value and have a proven track record of developing talent and driving operational excellence. Your leadership style is collaborative, and you thrive in environments where diverse ideas come together to create innovative solutions. You are passionate about data streaming technologies and how they can transform businesses. You possess excellent communication skills and can articulate complex technical concepts to both technical and non-technical stakeholders. You are results-oriented and have a strong focus on customer satisfaction, ensuring that your team delivers exceptional service throughout the customer journey.

What you'll do

In this pivotal leadership role, you will be responsible for recruiting, onboarding, and developing a high-performing team of Solutions Engineers and Customer Success Managers. You will shape team strategy and drive operational excellence in service delivery, ensuring that customers achieve sustained success with Confluent's data streaming platform. You will work closely with your team to identify customer needs and provide tailored solutions that maximize value. Regular coaching and feedback will be a key part of your role, as you help your team members grow and excel in their positions. You will also collaborate with other departments to align strategies and ensure a seamless customer experience. Your leadership will be critical in scaling Confluent's technical and customer-facing engagement models into the LATAM market, making a significant impact on the company's growth and success.

What we offer

Confluent offers a dynamic work environment where you can lead a talented team and make a real difference in how data is utilized across industries. You will have the opportunity to work with cutting-edge technology and be part of a company that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse perspectives and backgrounds. Join us in rewriting how data moves and what the world can do with it.