About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Skills & Technologies
Overview
Coupang is hiring a Senior Manager, Business Analysis to guide business improvements through data analysis. You'll work on designing dashboards and conducting in-depth analysis to drive operational performance. This position requires strong analytical skills and experience in data-driven decision-making.
Job Description
Who you are
You have 5+ years of experience in business analysis, with a strong focus on data-driven decision-making. Your expertise lies in translating complex business problems into actionable insights, and you have a proven track record of improving products and services through analytical approaches. You are skilled in SQL and data analysis, enabling you to investigate root causes and propose effective solutions.
You thrive in collaborative environments, working closely with cross-functional teams to enhance customer experiences and operational performance. Your ability to design and maintain dashboards for key metrics monitoring demonstrates your commitment to service excellence. You are detail-oriented and possess strong problem-solving skills, allowing you to drive impactful recommendations based on data.
What you'll do
In this role, you will design and maintain dashboards that monitor key metrics, providing insights that guide strategic planning. You will analyze customer data to identify trends and develop plans that enhance service excellence. Your responsibilities will include investigating data-driven root causes of issues and proposing solutions supported by factual analysis. You will lead projects aimed at improving operational performance and expanding Coupang's business in Taiwan, ensuring that both customer and partner teams have exceptional experiences.
You will collaborate with various teams across the organization, leveraging your analytical skills to drive improvements and support the company's growth objectives. Your role will be pivotal in shaping the strategic direction of Coupang's services in Taiwan, making a significant impact on the overall business.
What we offer
Coupang provides a dynamic work environment where you can contribute to the company's growth and innovation. You will have the opportunity to work with a talented team dedicated to reimagining the shopping experience for customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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