About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Customer Operations • Mid-Level
Overview
Coupang is seeking a Customer Operations Specialist to enhance customer service policies and improve customer experiences. This role requires over 3 years of relevant experience and strong communication skills.
Job Description
Who you are
You have over 3 years of relevant experience in customer service operations, demonstrating a strong ability to develop and implement effective policies. Your experience includes process improvement and execution, allowing you to identify and address areas for enhancement in customer interactions. You possess flexible thinking and excellent communication skills, enabling you to convey complex information clearly and effectively. You are willing to work on weekends, with specific hours from 11:00 to 20:00, ensuring that customer needs are met during peak times. Additionally, proficiency in Japanese is a plus, as is a solid understanding of online commerce or delivery service businesses. You have a customer-centric mindset, always striving to provide the best service possible and adapt quickly to changes in the environment.
What you'll do
In this role, you will be responsible for establishing and refining customer service policies and guidelines to enhance the customer experience. You will analyze customer interactions to derive insights that lead to positive experiences, focusing on improving standard operating procedures (SOPs), training, and process enhancements. Your role will involve standardizing service delivery to ensure that customers receive accurate information about Coupang Eats policies. You will collaborate with various teams to implement these improvements and ensure that customer feedback is integrated into service enhancements. You will also be involved in training customer service representatives, equipping them with the necessary tools and knowledge to provide exceptional service. Your insights will help shape the direction of customer service strategies, ensuring that they align with the overall goals of Coupang Eats Services.
What we offer
Coupang offers a dynamic work environment where you can contribute to innovative service solutions. You will be part of a team that values collaboration and continuous improvement, working together to enhance customer satisfaction. The company provides opportunities for professional growth and development, allowing you to expand your skills and advance your career. You will have access to resources and support to help you succeed in your role, and your contributions will directly impact the customer experience at Coupang Eats. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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