About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Skills & Technologies
Overview
Coupang is hiring a Customer Operations Specialist to monitor and improve critical customer issues. You'll work closely with various departments to enhance customer experience. This position requires strong communication skills and a customer-centric mindset.
Job Description
Who you are
You possess a customer-centric mindset and excel in communication, enabling you to effectively address and manage sensitive issues that impact both the company and its customers. Your ability to quickly assess situations and respond proactively is a key strength, allowing you to navigate challenges with agility and confidence.
You have experience with Microsoft Office, particularly Excel, which aids in your ability to analyze data and improve processes. Your background may include involvement in process improvement initiatives, showcasing your capability to enhance operational efficiency and effectiveness.
What you'll do
In this role, you will be responsible for monitoring customer incidents that affect their experience with Coupang. You will respond to incidents in real-time, ensuring that critical issues are communicated and addressed promptly. Collaborating with partner teams such as CMC, PR, Legal, and Privacy, you will work to resolve these critical issues effectively.
You will also handle system error inquiries, verifying tickets and identifying incidents to provide timely resolutions to customer inquiries. Your role will involve suggesting improvements to the escalation process, contributing to a more streamlined operational strategy.
What we offer
Coupang offers a dynamic work environment where you can grow alongside your colleagues and contribute to the future of commerce. As a contract employee for 12 months, you will receive a competitive salary of approximately 2,230,000 KRW per month before tax. You will work fixed hours from 07:00 to 16:00, with the possibility of weekend and holiday shifts. Join us in making a significant impact on customer satisfaction and operational excellence.
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