Delivery Manager • Senior

Who you are

You have 5-9 years of practical experience in data analysis and operations analysis, particularly in the business intelligence domain. Your expertise in SQL allows you to extract and manipulate data effectively, enabling you to derive insights that drive business decisions. You are skilled in building dashboards and visualizing data using BI tools such as Tableau and Power BI, which helps in monitoring KPIs and suggesting improvements.

Your analytical skills enable you to identify operational challenges and conduct root cause analyses, leading to the formulation of effective solutions. You are comfortable collaborating with cross-functional teams, including senior management and logistics teams, to ensure that data-driven insights are translated into actionable strategies. Proficiency in business-level English is essential, and knowledge of Japanese or Korean is a plus, enhancing your ability to communicate in a diverse environment.

You may have experience in the food delivery, rideshare, or gig economy sectors, which gives you a unique perspective on the challenges and opportunities in these industries. Familiarity with Python or R for data analysis, as well as knowledge of statistical modeling and predictive analytics, would be advantageous in this role.

Desirable

Experience in a startup or high-growth company environment is welcomed, as it demonstrates your ability to thrive in fast-paced settings. Your background in data-driven decision-making will be crucial in supporting incentive design and performance improvement initiatives within the delivery operations.

What you'll do

In this role, you will play a critical part in optimizing the delivery operations of Coupang's Rocket Now service through data-driven strategies. You will analyze vast amounts of delivery data to extract insights that enhance service quality, efficiency, and scalability. Your responsibilities will include monitoring KPIs and proposing improvements based on your analyses.

You will utilize SQL for data extraction and manipulation, ensuring that the data you work with is accurate and relevant. By leveraging BI tools like Tableau and Power BI, you will create visualizations that communicate your findings effectively to stakeholders. Your role will also involve supporting the design of data-driven incentives and performance improvement measures, which are essential for driving operational success.

Identifying operational challenges will be a key part of your job, as you will conduct root cause analyses to determine underlying issues and develop actionable solutions. You will collaborate closely with senior management and cross-functional teams, ensuring that your insights contribute to strategic decision-making processes.

Maintaining and improving data quality will be a continuous task, as you standardize reporting processes to ensure consistency and reliability in the data used across the organization. Your ability to communicate complex data insights in a clear and concise manner will be vital in fostering collaboration and driving results.

What we offer

Coupang offers a dynamic work environment where you can make a significant impact on the delivery operations of a leading technology company. You will have the opportunity to work with a talented team dedicated to providing innovative logistics solutions in the food delivery sector. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

As a Senior Delivery Management Specialist, you will be at the forefront of optimizing our delivery services, contributing to the growth and success of Rocket Now. We provide a supportive culture that fosters professional development and encourages collaboration across teams. Join us in our mission to revolutionize the food delivery experience in Japan.