Operations Manager • Lead

Who you are

You have a proven track record in team management, demonstrating your ability to lead and guide teams effectively. Your proficiency in Traditional Chinese allows you to communicate seamlessly with local stakeholders, ensuring clarity and alignment in all operations. You possess strong Excel skills or experience in data analysis, enabling you to handle complex datasets and derive actionable insights. Your background in seller or customer consulting equips you with a solid understanding of e-commerce business models, which is crucial for driving success in this role. Excellent communication and negotiation skills are second nature to you, allowing you to collaborate effectively with internal teams and stakeholders.

What you'll do

In this role, you will lead the Inspection Team, managing and guiding the team responsible for catalog inspection and quality assurance. You will conduct root cause analysis to identify and analyze errors in catalog data, implementing preventive measures to enhance accuracy. Your expertise will be vital in improving standard operating procedures and operational tools, driving efficiency and accuracy across the board. You will also lead key labeling accuracy projects, coordinating with internal stakeholders to ensure alignment and timely delivery of project goals. Your leadership will be instrumental in Coupang's expansion efforts in Taiwan, as you work to create a shopping experience that wows customers from start to finish.

What we offer

Coupang offers a dynamic work environment where you can make a significant impact on the company's growth in Taiwan. You will have the opportunity to work with a talented team dedicated to reimagining the shopping experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in creating a world where customers wonder how they ever lived without Coupang.