About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Overview
Coupang is seeking a Director of Product Management focused on Customer Experience to enhance the shopping journey for users. You'll lead initiatives to improve customer interactions and drive innovation in the commerce sector. This role requires extensive experience in product management and a passion for customer-centric solutions.
Job Description
Who you are
You have a proven track record in product management, particularly in enhancing customer experiences — your experience spans over 7 years in leading product teams and driving strategic initiatives that prioritize user satisfaction. You possess strong analytical skills, enabling you to interpret data and derive actionable insights that inform product decisions. Your leadership style fosters collaboration and innovation, encouraging your team to think creatively and push boundaries. You are adept at managing cross-functional teams and have experience working closely with engineering, design, and marketing to deliver exceptional products. You understand the importance of customer feedback and are skilled at integrating it into product development processes. You are passionate about creating seamless and engaging customer journeys, and you thrive in fast-paced environments where you can make a significant impact.
Desirable
Experience in e-commerce or technology sectors is a plus, as is familiarity with agile methodologies. You have a strong understanding of digital marketing strategies and how they intersect with product management. A background in data analysis tools and methodologies will help you excel in this role, as will experience with A/B testing and user research techniques.
What you'll do
As the Director of Product Management for Customer Experience at Coupang, you will lead the vision and strategy for enhancing the customer journey across all platforms. You will work closely with your team to identify pain points in the customer experience and develop innovative solutions that address these challenges. Your role will involve setting the product roadmap, prioritizing features based on customer needs, and ensuring alignment with the company's overall objectives. You will collaborate with engineering and design teams to bring your vision to life, ensuring that the products you develop are not only functional but also delightful to use. You will analyze customer feedback and usage data to continuously improve the product offerings, making data-driven decisions that enhance user satisfaction. Additionally, you will mentor and develop your team, fostering a culture of innovation and excellence within the product management function.
What we offer
Coupang offers a dynamic work environment where you can make a real impact on the future of commerce. You will have the opportunity to work with a talented and diverse team that is committed to pushing the boundaries of what is possible. We provide competitive compensation packages and benefits that support your professional growth and well-being. Join us in our mission to create an epic customer experience in a high-tech, hyper-connected world.
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