About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Overview
Coupang is seeking a Senior Product Manager for their Customer Experience team to enhance the shopping experience across all platforms. This role requires strong leadership and a focus on customer satisfaction.
Job Description
Who you are
You have over 5 years of experience in product management, particularly in enhancing customer experiences and driving product strategy. Your background includes working in fast-paced environments where you have successfully led cross-functional teams to deliver impactful products. You are data-driven and have a strong understanding of user needs, which allows you to prioritize features that enhance customer satisfaction. You thrive in collaborative settings and enjoy working closely with engineering, design, and marketing teams to bring innovative solutions to life. You are passionate about creating seamless user experiences and have a track record of improving conversion rates through thoughtful product enhancements. You understand the importance of customer feedback and use it to inform product decisions, ensuring that the voice of the customer is always at the forefront of your strategy.
Desirable
Experience in e-commerce or technology sectors is a plus, as is familiarity with agile methodologies. You have a knack for identifying market trends and translating them into actionable product features. A background in analytics tools and user research methodologies will help you excel in this role. You are comfortable presenting to stakeholders and can articulate product vision and strategy clearly.
What you'll do
As a Senior Product Manager at Coupang, you will lead the Customer Experience Product team in developing innovative solutions that enhance the shopping journey for our users. You will be responsible for defining the product roadmap, prioritizing features based on customer feedback and business goals, and collaborating with engineering and design teams to deliver high-quality products. You will analyze user data to identify pain points in the conversion funnel and work on strategies to improve these areas. Your role will involve conducting user research and A/B testing to validate product hypotheses and ensure that the features you develop meet user needs effectively. You will also engage with stakeholders across the organization to align product initiatives with company objectives and drive cross-functional collaboration. Your leadership will be crucial in fostering a culture of innovation and customer obsession within the team.
What we offer
Coupang provides a dynamic work environment where you can make a significant impact on the future of commerce. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that values creativity and encourages you to take ownership of your projects. Our culture promotes collaboration and supports your career advancement through mentorship and training programs. Join us to be part of a company that is redefining the shopping experience and making a difference in the lives of our customers.
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