Senior Product Manager • Senior

Who you are

You have over 5 years of product management experience, demonstrating a strong ability to develop, communicate, and execute product vision. Your analytical thinking allows you to thrive in a fast-paced, data-driven environment, and you excel at managing multiple projects across various departments. You possess business-level proficiency in Japanese, enabling you to effectively communicate with stakeholders in the Japanese market. Your experience includes identifying opportunities to improve customer shopping experiences and conversion rates, and you have a proven track record of translating customer feedback into actionable product requirements.

You are skilled at inspiring teams with a clear product vision and collaborating with diverse departments to bring that vision to life. Your strong business acumen and ability to influence others make you an effective partner in driving growth for customers, stores, and delivery personnel. You understand the importance of creating a seamless shopping and logistics experience across mobile apps and websites, and you are committed to delivering the best possible outcomes for users.

Desirable

You have business-level English communication skills, which would be an advantage in this role. Your experience in a rapidly changing corporate culture has equipped you with the adaptability needed to succeed in a highly ambiguous environment. You are familiar with best practices in product management and have a keen interest in the food delivery industry, particularly in the Japanese market.

What you'll do

As a Senior Product Manager for Coupang Eats, you will own the product vision, strategy, roadmap, and KPIs for specific areas related to the customer shopping experience in the Japanese market. You will work closely with operations partners to create best practices and convert feedback into functional features. Your role will involve managing the entire product lifecycle from inception to launch, ensuring that customer needs are met at every stage. You will identify friction points in the shopping experience and seek opportunities to enhance conversion rates.

You will collaborate with cross-functional teams, including engineers, designers, and business stakeholders, to inspire and align them around the product vision. Your responsibilities will include writing product requirements, defining use cases, and setting success metrics. You will also engage in user research to gain deep insights into customer behavior and preferences, which will inform your product decisions.

In this role, you will be instrumental in building a nationwide logistics network that includes thousands of delivery personnel, enabling a broader customer base to access a wide range of stores. You will leverage your analytical skills to make data-driven decisions that enhance the overall customer experience and drive business growth.

What we offer

Coupang offers a dynamic work environment where you can collaborate with world-class professionals in product management, engineering, and business. You will have the opportunity to make a significant impact on the rapidly growing food delivery market in Japan. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us at Coupang Eats and be part of a team that is dedicated to transforming the food delivery experience for customers across Japan.