Site Reliability Engineer • Senior

Who you are

You have 5+ years of experience in Site Reliability Engineering or a related field, with a strong focus on building and maintaining large-scale distributed systems. You take pride in your ability to ensure system reliability and performance, and you have a deep understanding of SRE principles and practices. Your background includes extensive experience with automation and infrastructure as code, allowing you to tackle complex technical challenges effectively.

You are proficient in cloud technologies, particularly AWS, and have hands-on experience with containerization tools like Docker and orchestration platforms such as Kubernetes. Your expertise in monitoring and observability tools, including Prometheus, enables you to define and track key performance indicators (KPIs) and service-level objectives (SLOs) related to system availability and reliability.

You possess strong problem-solving skills and a passion for automation, which drives you to continuously improve processes and systems. You thrive in collaborative environments and enjoy working closely with product development teams to influence design decisions and resolve production incidents. Your communication skills allow you to effectively convey technical concepts to both technical and non-technical stakeholders.

Desirable

Experience with incident management and disaster recovery processes is a plus, as is familiarity with load testing and capacity engineering. You are always eager to learn and adapt to new technologies and methodologies, ensuring that you stay at the forefront of the SRE field.

What you'll do

In this role, you will serve as the primary point of responsibility for the platform reliability, health, and performance of all Coupang customer-facing services. You will gain deep knowledge of Coupang's application workflows and dependencies, allowing you to effectively monitor and manage system performance. Your responsibilities will include defining and tracking KPIs and SLOs, ensuring that all services meet the required standards for availability and performance.

You will work closely with product development teams from the early stages of design through to production, helping to resolve any incidents that arise and maintaining the SLI/SLA bar for production services. Your expertise in SRE principles will guide your interactions with these teams, influencing them to adopt best practices in reliability and performance.

You will also be responsible for building world-class infrastructure automation, focusing on areas such as observability, incident management, disaster recovery, load testing, and capacity engineering. Your work will directly impact the reliability and scalability of Coupang's ecommerce systems, ensuring that they can handle the demands of a growing customer base.

What we offer

Coupang offers a dynamic work environment where you can make a significant impact on the reliability of our services. You will have the opportunity to work with cutting-edge technologies and collaborate with a diverse team of professionals who are passionate about delivering exceptional customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us at Coupang and be part of a team that is dedicated to building the future of ecommerce.