Operations Manager • Senior

Who you are

You have 5+ years of experience in operations management, particularly in creative systems and automation. You understand how to evaluate production methods and identify opportunities for AI and automation to streamline workflows. Your background includes working with cross-functional teams to implement innovative solutions that enhance productivity and creativity.

You possess a strong understanding of creative processes and how to leverage technology to improve efficiency. You are skilled in designing systems that allow teams to produce high-quality work at scale, and you have a track record of successfully managing projects from conception to execution. You thrive in environments that encourage innovation and are eager to contribute to a mission-driven organization.

Desirable

Experience with AI technologies and automation tools is a plus. Familiarity with creative production processes and an understanding of how to integrate technology into these workflows will set you apart. You are a proactive problem solver who enjoys tackling challenges and finding effective solutions.

What you'll do

In this role, you will lead the evolution of Coursera's creative systems, focusing on designing workflows and processes that enhance the creative team's capacity. You will evaluate current production methods, identifying areas where automation and AI can eliminate friction and improve output quality. Your work will directly impact the efficiency and effectiveness of the creative team, allowing them to focus on producing innovative content.

You will collaborate with various stakeholders, including creative professionals, project managers, and technology teams, to ensure that the systems you design meet the needs of the organization. Your role will involve analyzing data and metrics to assess the effectiveness of implemented solutions and making adjustments as necessary to optimize performance.

You will also be responsible for staying up-to-date with industry trends and advancements in technology, ensuring that Coursera remains at the forefront of creative production. Your insights will help shape the future of how the organization approaches creative work, making a significant impact on the learning experiences offered to millions of users worldwide.

What we offer

Coursera provides a flexible work environment that allows you to choose how and where you work best. You will be part of a globally distributed team that values innovation and collaboration. The company is committed to making a positive impact on education and offers opportunities for professional growth and development. You will have the chance to work on meaningful projects that contribute to the mission of making world-class learning accessible to everyone.

Join Coursera and be part of a team that is dedicated to transforming lives through education. You will have the opportunity to shape the future of online learning and make a difference in the lives of millions of learners around the globe.