Backend Engineer • Senior

Who you are

You have 5+ years of backend engineering experience building scalable systems — you've designed and implemented APIs that handle high volumes of data and understand the intricacies of distributed systems. Your expertise in Java and Python allows you to create efficient and maintainable code, and you have a strong grasp of cloud technologies, particularly AWS, which you leverage to deploy applications seamlessly.

You are familiar with containerization technologies like Docker, enabling you to create consistent development and production environments. Your experience with REST APIs means you can design services that are robust and easy to integrate with other systems. You thrive in collaborative environments, working closely with cross-functional teams to deliver impactful solutions that drive business growth.

Desirable

Experience with data visualization tools or frameworks is a plus, as is familiarity with machine learning concepts, given Cresta's focus on AI. You are comfortable working in a hybrid setting, balancing remote work with in-office collaboration to foster team dynamics and innovation.

What you'll do

As a Senior Backend Engineer at Cresta, you will play a pivotal role in developing our Customer Data Platform, which aims to revolutionize customer engagement in contact centers. You will design and implement backend services that provide actionable insights, ensuring that our platform is both scalable and reliable. Your work will directly contribute to automating processes and enhancing the efficiency of customer interactions.

You will collaborate with product managers, data scientists, and frontend engineers to define technical requirements and deliver features that meet user needs. Your responsibilities will include conducting code reviews, mentoring junior engineers, and ensuring best practices in software development are followed. You will also be involved in troubleshooting and optimizing existing systems to improve performance and user experience.

What we offer

At Cresta, you will join a world-class team of AI and ML experts dedicated to transforming the contact center industry. We offer a competitive salary and benefits package, including opportunities for professional development and growth. You will work in a dynamic environment where innovation is encouraged, and your contributions will have a significant impact on our mission to empower teams with AI-driven insights. Join us in shaping the future of work and customer engagement.