Frontend Engineer • Senior

Who you are

You have 5+ years of experience in frontend development, with a strong focus on building user-friendly interfaces that enhance customer engagement. Your expertise in JavaScript and React allows you to create seamless and efficient web applications that meet user needs and drive business outcomes. You understand the importance of collaboration and communication, working closely with cross-functional teams to deliver high-quality products. Your problem-solving skills enable you to tackle complex challenges and find innovative solutions that improve user experience. You are passionate about leveraging AI and machine learning to enhance customer interactions and are excited about the potential of technology to transform the contact center industry.

Desirable

Experience with state-of-the-art Customer Data Platforms or similar technologies would be a plus. Familiarity with backend technologies and full-stack development can enhance your contributions to the team. A background in AI or machine learning applications in customer service is also desirable, as it aligns with Cresta's mission to revolutionize the contact center workforce.

What you'll do

As a Senior Frontend Engineer at Cresta, you will play a crucial role in shaping the future of customer engagement. You will be responsible for designing and implementing user interfaces that provide actionable insights to contact center teams. Collaborating with product managers, designers, and backend engineers, you will ensure that the frontend experience is intuitive and responsive. You will also contribute to the development of features that leverage AI to automate processes and enhance customer interactions. Your work will directly impact how teams engage with customers, driving business growth from day one. You will participate in code reviews, mentor junior engineers, and help establish best practices for frontend development within the team.

What we offer

Cresta offers a dynamic work environment where innovation is encouraged, and your contributions are valued. You will have the opportunity to work alongside a world-class team of AI and ML experts, gaining insights from industry leaders. We provide a hybrid work model that allows for flexibility while fostering collaboration. Competitive compensation and benefits are part of our commitment to attracting top talent. Join us on this thrilling journey to revolutionize the contact center workforce with AI, where your work will make a significant impact on the future of customer service.