Data Scientist • Mid-Level

Who you are

You have a strong background in data science with a focus on customer analytics — you understand how to leverage data to drive customer insights and improve business outcomes. Your experience includes designing experiments and analyzing conversational data to extract meaningful patterns that inform decision-making.

You are proficient in SQL and Python, enabling you to manipulate and analyze large datasets effectively — you have a knack for building dashboards that visualize data in a way that tells a compelling story. Your familiarity with machine learning techniques allows you to apply advanced analytics to customer data, enhancing the value realization process.

You possess excellent communication skills, allowing you to convey complex data insights to non-technical stakeholders — you thrive in collaborative environments and enjoy working closely with cross-functional teams to drive customer success initiatives.

What you'll do

As a Data Scientist at Cresta, you will be the technical engine behind measuring customer impact — your role involves designing and conducting experiments that assess the effectiveness of customer interactions. You will analyze conversational and operational data to uncover insights that help improve customer engagement and satisfaction.

You will build and maintain dashboards that quantify customer value realization, ensuring that key metrics are easily accessible to stakeholders — your analytical skills will be crucial in identifying trends and making data-driven recommendations. You will collaborate with product and engineering teams to integrate analytics into the customer success strategy, ensuring that insights are actionable and aligned with business objectives.

Your work will directly contribute to Cresta's mission of transforming customer conversations into competitive advantages — you will play a key role in empowering teams to work smarter and faster through data-driven insights. You will also have the opportunity to mentor junior analysts and contribute to the development of best practices in data analysis and visualization.

What we offer

Cresta provides a dynamic work environment where innovation is encouraged — you will be part of a world-class team of AI and ML experts, working on cutting-edge technology that is reshaping the contact center industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development.

Join us on this exciting journey to revolutionize the workforce with AI — your contributions will have a meaningful impact on how businesses engage with their customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.