About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Applied Scientist • Mid-Level
Skills & Technologies
Overview
Cresta is hiring an Applied Data Scientist to help pioneer the next generation of features that optimize customer interactions. You'll work with Machine Learning Engineers and Product Managers, utilizing skills in Python and SQL. This role is fully remote within the United States.
Job Description
Who you are
You have a strong background in data science and machine learning, with experience in developing models that drive insights and optimize processes. Your proficiency in Python and SQL allows you to manipulate and analyze large datasets effectively, and you are comfortable collaborating with cross-functional teams to deliver impactful solutions. You possess excellent problem-solving skills and a keen understanding of customer behavior, which enables you to translate complex data into actionable insights. You thrive in a fast-paced environment and are eager to contribute to innovative projects that leverage AI to enhance customer experiences.
Desirable
Experience with cloud platforms such as AWS or GCP is a plus, as is familiarity with data visualization tools like Tableau or Looker. You are passionate about staying updated with the latest trends in AI and machine learning, and you enjoy sharing your knowledge with peers to foster a collaborative learning environment.
What you'll do
As an Applied Data Scientist at Cresta, you will be at the forefront of developing features that enhance how enterprises understand and optimize customer interactions. You will partner with Product Managers and Machine Learning Engineers to design and implement data-driven solutions that leverage AI technology. Your role will involve conducting experiments, analyzing results, and iterating on models to improve performance continuously. You will also engage with strategic design-partner customers to understand their needs and ensure that the solutions you develop align with their goals. Your contributions will directly impact the effectiveness of customer conversations, helping to turn insights into competitive advantages for our clients.
What we offer
Cresta provides a dynamic work environment where innovation is encouraged, and your contributions are valued. You will have the opportunity to work alongside a world-class team of AI and ML experts, gaining exposure to cutting-edge technologies and methodologies. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to revolutionize the workforce with AI and make a meaningful impact in the contact center industry.
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