Customer Success Manager • Mid-Level

Who you are

You have experience in customer success or account management, ideally within the technology or education sector — you understand how to foster relationships that lead to long-term growth and satisfaction. Your consultative approach allows you to identify customer needs and align them with the solutions D2L offers. You are fluent in Dutch and possess excellent communication skills, enabling you to engage effectively with diverse stakeholders. You are passionate about education and technology, and you thrive in environments where you can make a meaningful impact on customer success.

Desirable

Experience with learning management systems or educational technology is a plus — you understand the challenges and opportunities in modernizing education. Familiarity with data analytics tools can help you drive insights and improvements for your customers. You are a proactive problem solver who enjoys collaborating with cross-functional teams to deliver exceptional service.

What you'll do

As a Customer Success Manager at D2L, you will serve as a strategic partner to your customers, guiding them through the effective use of the Brightspace platform. You will lead onboarding processes, ensuring that customers are set up for success from the start. You will conduct regular check-ins to assess customer satisfaction and identify opportunities for further engagement. Your role will involve analyzing customer data to provide insights that drive operational efficiency and measurable outcomes. You will collaborate closely with product and engineering teams to relay customer feedback and influence product development. Additionally, you will develop training materials and resources to empower customers in utilizing the platform effectively.

What we offer

D2L provides a supportive work environment that values innovation and collaboration. You will have access to professional development opportunities to enhance your skills and advance your career. We offer a competitive benefits package, including health and wellness programs, retirement planning, and paid volunteer days. Our culture promotes work-life balance, and we encourage you to take advantage of flexible working arrangements. Join us in transforming the way the world learns and making a positive impact on human potential globally.