Strategy & Operations • Senior

Who you are

You have a strong blend of strategic thinking and operational rigor — your experience in customer experience management has equipped you with the skills to design and implement processes that enhance customer satisfaction. You excel in cross-functional leadership, collaborating with various teams to ensure seamless execution of customer experience strategies.

With a background in analytics, you are adept at using data to inform decision-making and drive improvements in customer support operations. Your ability to think critically and strategically allows you to identify opportunities for optimization and innovation within the customer experience framework.

You are a natural leader who thrives in a fast-paced environment — your experience in managing teams and projects has honed your ability to motivate and guide others towards achieving common goals. You understand the importance of delivering exceptional customer experiences and are passionate about making a positive impact in the dental industry.

Desirable

Experience in the healthcare or dental industry is a plus, as it provides you with unique insights into the challenges and opportunities within this sector. Familiarity with customer experience tools and technologies will further enhance your ability to drive results in this role.

What you'll do

In this role, you will lead strategic initiatives that align with Dandy's mission to modernize the dental industry. You will be responsible for designing, implementing, and optimizing processes that enable the customer experience team to scale efficiently. Your analytical skills will be crucial in measuring the effectiveness of these processes and driving continuous improvement.

You will partner closely with CX leadership and support teams to ensure that customer interactions are seamless and impactful. Collaborating with cross-functional teams, you will work to enhance the overall customer journey, ensuring that every touchpoint reflects Dandy's commitment to excellence.

Your role will involve analyzing customer feedback and operational metrics to identify trends and areas for improvement. You will develop and implement strategies that enhance customer satisfaction and drive measurable business outcomes, ultimately contributing to Dandy's growth and success.

What we offer

Dandy provides a dynamic and inclusive work environment where you can make a meaningful impact. As a remote position, you will have the flexibility to work from anywhere in the United States while collaborating with a passionate team dedicated to transforming the dental industry. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need to drive our mission forward.