About GitLab
The single application for the entire DevOps lifecycle
Key Highlights
- Public company (NASDAQ: GTLB) with a valuation of $11B
- Over 30,000 customers including NASA, IBM, and Goldman Sachs
- Headquartered in San Francisco, with a fully remote workforce
- Unlimited PTO and flexible remote work options
GitLab is a comprehensive DevOps platform headquartered in San Francisco, California, serving over 30,000 organizations including NASA, IBM, and Goldman Sachs. The platform integrates project planning, source code management, CI/CD, and monitoring into a single application, streamlining the software...
🎁 Benefits
GitLab offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, allowing employees to work from anywhere. They a...
🌟 Culture
GitLab is known for its remote-first culture, with a strong emphasis on transparency and collaboration across global teams. The company values results...
Overview
GitLab is hiring a CX Strategy Manager to shape customer health and retention strategies. You'll collaborate with Customer Success teams to enhance effectiveness. This role requires strategic thinking and experience in customer experience management.
Job Description
Who you are
You have a strong background in customer experience strategy, ideally with 5+ years of experience in a similar role. You understand the importance of customer health and retention, and you have a proven track record of driving customer success initiatives. Your analytical skills allow you to assess customer needs and develop strategies that enhance their experience with our products.
You are a strategic thinker who can collaborate effectively with cross-functional teams, including Customer Success Architects, Managers, and Engineers. You possess excellent communication skills, enabling you to articulate strategies and insights clearly to stakeholders at all levels. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer satisfaction.
What you'll do
As a CX Strategy Manager at GitLab, you will be responsible for developing and implementing strategies that drive customer health and retention. You will work closely with the Customer Success team to identify areas for improvement and create initiatives that enhance the overall customer experience. Your role will involve analyzing customer feedback and data to inform your strategies and ensure that our customers receive the highest level of service.
You will collaborate with various teams to ensure alignment on customer success goals and objectives. This includes working with product teams to provide insights on customer needs and preferences, which will help shape product development and enhancements. You will also be involved in training and mentoring Customer Success team members to ensure they are equipped with the tools and knowledge needed to support our customers effectively.
What we offer
At GitLab, we offer a dynamic and inclusive work environment where every voice is valued. You will have the opportunity to work with industry leaders and contribute to innovative projects that transform how software is developed. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in co-creating the future of software development and making a meaningful impact in the industry.
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