Technical Solutions Engineer • Staff

Who you are

You have extensive experience as a Technical Solutions Engineer, particularly in Data & AI, with a proven track record of mentoring others and driving technical solutions for complex customer issues. Your expertise in Data & AI architectures allows you to navigate a wide range of use cases and maintain complex production environments while adhering to SLAs. You thrive in collaborative settings, working effectively with product engineering and customer account teams to deliver results, especially during critical production downtimes.

Your deep understanding of production data pipelines, AI workflows, and streaming data ingestion enables you to provide customers with the guidance and knowledge they need to build performant architectures. You are recognized for your leadership and technical depth, and you excel at troubleshooting even the most complex customer situations. You are passionate about helping customers achieve their strategic objectives using Databricks’ platform.

Desirable

Experience with Spark core internals, Spark SQL, and Model Serving is a plus. Familiarity with cloud platforms and data engineering best practices will enhance your ability to provide effective solutions.

What you'll do

In this role, you will be directly responsible for leading and driving technical solutions for a breadth of complex problems reported by Databricks customers. You will deep dive into code-level analysis and systems architecture of customer workloads to address issues related to Databricks products. Your ability to analyze and resolve escalated and critical scenarios will be crucial in maintaining customer satisfaction and trust.

You will collaborate closely with various teams, including product engineering and customer account teams, to ensure that customer needs are met promptly and effectively. Your role will involve mentoring junior engineers and sharing your expertise to foster a culture of learning and growth within the team. You will also be expected to stay updated on the latest developments in Data & AI technologies to continuously improve your solutions and approaches.

What we offer

Databricks provides a dynamic work environment where you can make a significant impact on customer success. We offer competitive compensation and benefits, along with opportunities for professional development and growth. You will be part of a world-class global support engineering organization, recognized for its commitment to excellence and innovation. Join us in shaping the future of Data & AI solutions and making a difference for our customers.