It Support • Senior

Who you are

You have a strong background in IT service delivery and productivity tools, with experience managing teams and driving operational efficiency. Your leadership skills enable you to collaborate effectively across departments, ensuring that technology solutions meet the needs of the organization. You are passionate about enhancing end-user satisfaction and have a track record of implementing modern collaboration tools that improve productivity. You thrive in a remote-first environment and are adept at shaping a positive working culture that empowers your team.

Desirable

Experience in the healthcare sector is a plus, as is familiarity with data platforms and secure data handling. You are comfortable with change and can adapt strategies to meet evolving organizational needs. Your ability to communicate technical concepts to non-technical stakeholders is essential, as is your commitment to continuous improvement and innovation in IT services.

What you'll do

In this role, you will lead the strategy for IT services delivery, overseeing the implementation of hardware and software solutions that enhance productivity across the organization. You will manage a skilled team, ensuring that they have the resources and support needed to excel in their roles. Collaboration with cross-functional teams will be key as you identify and implement cutting-edge solutions that drive operational efficiency. Your work will directly impact how employees engage with technology, influencing overall organizational success. You will also be responsible for monitoring service delivery metrics and making data-driven decisions to improve service quality and user satisfaction.

What we offer

Datavant offers a collaborative and remote-friendly work environment where you can thrive. We invest in our people and provide opportunities for professional growth as the company scales. You will be part of a mission-driven team that is passionate about transforming healthcare through innovative data solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value high-potential individuals who are eager to learn and grow.